ELFI Shop Returns and Exchanges Policy

Introduction

At ELFI Shop, your satisfaction is our top priority. We understand that sometimes, a product may not fully meet your expectations. That's why we've established a transparent and customer-friendly Returns and Exchanges Policy. Inspired by industry standards and best practices, our policy is designed to ensure that your shopping experience is as smooth and hassle-free as possible.

Our Returns and Exchanges Policy

• 30-Day Return Window: You have 30 days from the date of delivery to decide whether an item is right for you. If you're not entirely satisfied with your purchase, we're here to help guide you through the return or exchange process.
• Condition of Returned Items: Products must be returned in their original condition, unworn, and with all tags and packaging intact. We cannot accept returns on items that have been used, altered, or damaged after delivery.
• How to Initiate a Return or Exchange: To start the return or exchange process, please contact our customer service team via email or phone. We'll provide you with detailed instructions, including a return shipping address and a Return Merchandise Authorization (RMA) number.

Refunds

• Processing Refunds: Once we receive your returned item and it passes inspection, we'll process your refund to the original payment method within 5-7 business days. We'll notify you once the refund has been issued.
• Shipping Costs: Please note that original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges

• Simple Exchange Process: If you'd like to exchange an item for a different size, color, or product, please follow the return process to send back the original item. Then, place a new order for the item you'd like instead. This ensures the fastest turnaround time for receiving your new item.
• Availability of Exchange Items: Exchanges are subject to stock availability. If the item you want is out of stock, we will contact you to discuss alternative solutions.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We'll arrange for a replacement to be sent to you at no additional cost and provide instructions for returning the damaged or incorrect item.

International Returns

Global Returns Policy: International customers are also covered by our 30-day return policy. However, international customers are responsible for return shipping costs, as well as any customs duties or taxes incurred on returns.

Contacting Customer Service

Dedicated Support: Our customer service team is dedicated to ensuring your satisfaction. If you have any questions or need assistance with a return or exchange, please don't hesitate to reach out. We're here to help every step of the way.

Conclusion

Your shopping experience at ELFI Shop matters to us. We hope that our Returns and Exchanges Policy provides you with the confidence to shop with us, knowing that we're committed to your satisfaction. Thank you for choosing ELFI Shop, where we strive to meet and exceed your expectations.